8+ Hotel Management Resumes: Templates & Examples


8+ Hotel Management Resumes: Templates & Examples

A well-crafted software doc tailor-made to the hospitality {industry} is important for securing a place. This doc usually outlines a candidate’s abilities, expertise, and academic background related to resort operations, similar to visitor companies, entrance desk administration, housekeeping, meals and beverage, and occasion planning. For instance, a candidate making use of for a entrance desk supervisor function would possibly spotlight their expertise with reservation programs, customer support abilities, and battle decision talents.

A robust software bundle considerably will increase the possibilities of acquiring an interview and in the end touchdown a desired function. It permits candidates to showcase their {qualifications} and reveal their suitability for a selected place throughout the aggressive hospitality area. Over time, the construction and content material of those paperwork have developed to mirror altering {industry} calls for and greatest practices in recruitment. The growing emphasis on quantifiable achievements and particular software program proficiencies underscores the significance of a tailor-made and up to date doc.

The next sections will delve into the important thing elements of a compelling software doc for hospitality roles, providing sensible recommendation and examples to assist job seekers create a doc that successfully showcases their abilities and expertise.

1. Focused Abilities

Throughout the aggressive hospitality panorama, a compelling software doc should showcase focused abilities related to desired roles. Emphasizing these abilities successfully communicates a candidate’s suitability and potential worth to potential employers. The next sides illustrate the significance of highlighting focused abilities inside software supplies.

  • Visitor Relations Experience

    Distinctive visitor service abilities are paramount within the hospitality {industry}. A candidate would possibly reveal this by citing expertise in dealing with visitor requests, resolving complaints, and anticipating visitor wants. Examples may embody efficiently mediating a visitor dispute or implementing a program that improved visitor satisfaction scores. Highlighting such abilities reinforces a candidate’s capacity to contribute positively to visitor experiences and total resort popularity.

  • Operational Proficiency

    Efficient resort administration depends closely on operational effectivity. Candidates can reveal this by highlighting their expertise with property administration programs, income administration methods, and employees scheduling. An instance would possibly embody streamlining check-in/check-out procedures or implementing a cost-saving initiative. Showcasing operational proficiency underscores a candidate’s capacity to contribute to clean resort operations and profitability.

  • Communication & Interpersonal Abilities

    Robust communication and interpersonal abilities are important for interacting successfully with friends, colleagues, and stakeholders. A candidate would possibly present examples of efficiently main crew conferences, coaching new workers, or collaborating with different departments. Highlighting these abilities underscores a candidate’s capacity to construct optimistic relationships and contribute to a collaborative work atmosphere.

  • Drawback-Fixing & Determination-Making Skills

    The dynamic nature of the hospitality {industry} requires people with sturdy problem-solving and decision-making abilities. A candidate can reveal these abilities by offering examples of efficiently resolving operational challenges, managing crises, or making strategic selections beneath stress. This would possibly embody resolving a reserving battle or implementing a contingency plan throughout an surprising occasion. Highlighting these abilities demonstrates a candidate’s capacity to deal with unexpected circumstances and contribute to efficient options.

By successfully showcasing these focused abilities, candidates can create a compelling narrative of their {qualifications} and reveal their suitability for particular resort administration roles. This focused method considerably will increase the chance of securing interviews and in the end reaching profession objectives throughout the hospitality sector.

2. Quantifiable Achievements

Throughout the context of software supplies for hospitality roles, quantifiable achievements present concrete proof of a candidate’s abilities and contributions. Moderately than merely itemizing duties, quantifying accomplishments demonstrates the affect of a candidate’s work, providing a compelling narrative of their worth to potential employers. This method permits hiring managers to evaluate a candidate’s potential based mostly on tangible outcomes and demonstrable successes.

  • Income Technology

    Demonstrating a direct affect on income era is extremely priceless within the hospitality {industry}. This may be achieved by quantifying will increase in gross sales, room bookings, or common visitor spending. As an example, a candidate would possibly state, “Elevated room income by 15% year-over-year via focused advertising and marketing campaigns.” Such quantifiable achievements present concrete proof of a candidate’s capacity to contribute to a resort’s monetary success.

  • Visitor Satisfaction Enchancment

    Enhancing visitor satisfaction is a essential side of resort administration. Candidates can quantify their contributions by citing enhancements in visitor satisfaction scores, on-line critiques, or optimistic suggestions metrics. An instance could be, “Improved visitor satisfaction scores by 10% via implementation of a brand new visitor service program.” Quantifying enhancements in visitor satisfaction demonstrates a candidate’s capacity to boost the visitor expertise and contribute to optimistic resort popularity.

  • Value Discount & Effectivity Enhancements

    Streamlining operations and lowering prices are extremely valued within the hospitality sector. Candidates can spotlight their contributions by quantifying price financial savings achieved via course of enhancements, waste discount initiatives, or environment friendly useful resource allocation. An instance would possibly embody, “Decreased operational prices by 8% via implementation of an energy-saving program.” Quantifiable achievements in price discount reveal a candidate’s capacity to contribute to a resort’s monetary effectivity.

  • Challenge Administration Success

    Efficiently managing tasks inside a resort setting demonstrates organizational and management abilities. Candidates can spotlight their achievements by quantifying challenge outcomes, similar to completion inside finances and on schedule, or reaching particular challenge objectives. An instance may very well be, “Efficiently managed the renovation of the resort foyer inside finances and two weeks forward of schedule.” Quantifiable challenge administration achievements showcase a candidate’s capacity to steer and ship profitable outcomes.

By incorporating quantifiable achievements into software supplies, candidates present compelling proof of their capabilities and contributions throughout the hospitality {industry}. This method strengthens their purposes, making them stand out from the competitors and growing their chance of securing desired roles in resort administration. This data-driven method to presenting accomplishments gives a transparent and compelling image of a candidate’s potential worth to potential employers.

3. Related Expertise

Throughout the hospitality {industry}, related expertise performs a vital function in demonstrating a candidate’s preparedness for particular roles. A well-structured software doc ought to successfully showcase experiences immediately associated to resort operations, visitor companies, and administration duties. The strategic inclusion of related expertise gives potential employers with concrete examples of a candidate’s capabilities and potential contributions to a resort’s success. The next sides illustrate the significance of highlighting related expertise inside software supplies.

  • Entrance Desk Operations

    Expertise in entrance desk operations gives a powerful basis for varied resort administration roles. This expertise encompasses duties similar to visitor check-in/check-out, dealing with reservations, addressing visitor inquiries, and resolving visitor complaints. Candidates can cite particular examples, similar to effectively managing excessive visitor quantity throughout peak seasons or implementing a brand new check-in process that decreased wait instances. Demonstrated proficiency in entrance desk operations indicators a candidate’s capacity to handle visitor interactions successfully and contribute to a optimistic visitor expertise.

  • Meals and Beverage Service

    Expertise in meals and beverage service demonstrates a candidate’s understanding of restaurant operations, menu planning, stock administration, and customer support inside a hospitality setting. Candidates can spotlight examples similar to efficiently managing a busy restaurant service, implementing a brand new menu merchandise that elevated gross sales, or coaching employees on upselling strategies. Related expertise in meals and beverage service underscores a candidate’s capacity to contribute to income era and visitor satisfaction throughout the eating side of resort operations.

  • Housekeeping Administration

    Expertise in housekeeping administration demonstrates a candidate’s understanding of sustaining resort cleanliness, managing employees, and guaranteeing visitor room readiness. Candidates can cite examples similar to implementing new cleansing protocols that improved hygiene requirements, managing a crew of housekeeping employees successfully, or resolving visitor room upkeep points promptly. This expertise underscores a candidate’s capacity to take care of excessive requirements of cleanliness and contribute to optimistic visitor experiences.

  • Occasion Planning & Coordination

    Expertise in occasion planning and coordination inside a resort setting showcases a candidate’s organizational abilities, consideration to element, and skill to handle advanced occasions. Candidates can present examples similar to efficiently coordinating a big convention, managing occasion logistics inside finances, or exceeding consumer expectations for occasion execution. Demonstrated expertise in occasion administration highlights a candidate’s capacity to contribute to a resort’s income streams and popularity for internet hosting profitable occasions.

By strategically showcasing related expertise, candidates can successfully talk their sensible abilities and reveal their readiness to contribute meaningfully inside a resort administration function. Highlighting these experiences inside software supplies strengthens a candidate’s profile, permitting potential employers to evaluate their capabilities based mostly on concrete examples of previous efficiency and achievements in associated hospitality settings. This focused method considerably enhances software competitiveness throughout the hospitality job market.

4. Key phrases optimization

Key phrase optimization performs a vital function in guaranteeing a resort administration software doc reaches the meant viewers. Applicant monitoring programs (ATS), generally employed by hospitality organizations, scan submitted paperwork for particular key phrases related to the open place. With out correct optimization, a powerful software could be ignored. As an example, if a resort seeks a “Income Supervisor” with expertise in “yield administration,” incorporating these particular phrases will increase the chance of the appliance being flagged by the ATS and forwarded to a human recruiter. Failure to incorporate such phrases, even with related expertise, could result in the appliance being prematurely discarded.

Efficient key phrase optimization includes researching industry-specific phrases, analyzing job descriptions for related key phrases, and strategically incorporating these phrases all through the appliance doc. This course of requires cautious consideration of each onerous abilities (e.g., “property administration programs,” “finances forecasting”) and tender abilities (e.g., “management,” “communication,” “problem-solving”). Overusing key phrases, nevertheless, could be detrimental. “Key phrase stuffing,” or excessively repeating key phrases, can set off ATS filters and result in rejection. As an alternative, key phrases must be built-in naturally throughout the context of expertise and abilities descriptions. For instance, moderately than merely itemizing “visitor relations,” a candidate would possibly write, “Efficiently resolved visitor complaints and carried out a visitor satisfaction program, leading to a ten% improve in optimistic suggestions.” This method not solely incorporates related key phrases but in addition gives context and demonstrates quantifiable achievements.

In conclusion, key phrase optimization serves as a essential bridge between certified candidates and resort administration alternatives. Strategic key phrase integration will increase software visibility, guaranteeing that well-suited people are thought-about for related positions. This requires thorough analysis, cautious choice, and pure integration of key phrases throughout the software doc, avoiding the pitfalls of key phrase stuffing whereas successfully speaking related abilities and expertise to each automated programs and human recruiters. This follow considerably enhances the effectiveness of software supplies within the aggressive hospitality job market.

5. Skilled Formatting

Skilled formatting is essential for a resort administration software doc. It immediately influences a recruiter’s first impression and displays a candidate’s consideration to element, organizational abilities, and total professionalismqualities extremely valued within the hospitality {industry}. A poorly formatted doc could convey a scarcity of seriousness or consideration to element, probably resulting in speedy rejection, no matter {qualifications}. Conversely, a well-formatted doc enhances readability, permitting recruiters to shortly assess key info and {qualifications}. This will increase the chance of additional consideration. For instance, clear part headings, constant font utilization, and acceptable spacing enhance the doc’s visible attraction and facilitate environment friendly info processing.

Particular formatting concerns throughout the hospitality context embody highlighting related expertise, similar to visitor companies or occasion administration, utilizing a transparent and concise construction. Quantifiable achievements, like improved visitor satisfaction scores or elevated income, must be prominently displayed. Utilizing bullet factors to record abilities and accomplishments additional enhances readability. A clear, fashionable design utilizing an expert font promotes a elegant picture. Conversely, extreme use of colours, graphics, or unconventional fonts could seem unprofessional and detract from the content material’s substance. The doc must be tailor-made to the particular function, emphasizing related key phrases and abilities sought by the hiring supervisor. Adhering to straightforward resume lengths, usually one to 2 pages, additionally demonstrates conciseness and respect for the recruiter’s time.

In abstract, skilled formatting considerably impacts the effectiveness of software supplies within the aggressive hospitality job market. It serves as a visible illustration of a candidate’s professionalism and a focus to element, influencing a recruiter’s preliminary notion and subsequent consideration. A well-formatted doc improves readability, permitting key {qualifications} and experiences to face out. Conversely, a poorly formatted doc can hinder a candidate’s probabilities, no matter their {qualifications}. Subsequently, meticulous consideration to formatting is important for presenting a compelling and aggressive software bundle within the hospitality {industry}.

6. Concise Language

Throughout the fast-paced atmosphere of hospitality recruitment, concise language in software supplies is paramount. Recruiters usually assessment quite a few purposes, necessitating clear and environment friendly communication of {qualifications}. Concise language ensures key info is quickly accessible, maximizing affect and minimizing recruiter effort. Verbosity can obscure key {qualifications} and diminish the general effectiveness of the appliance. The next sides illustrate the significance of concise language in software supplies for resort administration roles.

  • Impactful Language

    Robust motion verbs and impactful language create a dynamic and interesting software narrative. Moderately than stating “Liable for visitor companies,” a candidate would possibly write “Spearheaded visitor service initiatives, leading to a 15% improve in optimistic visitor suggestions.” This concise phrasing demonstrates proactive involvement and quantifiable achievements, making a stronger impression on recruiters. Impactful language conveys confidence and competence, important qualities within the hospitality {industry}.

  • Eliminating Redundancy

    Redundancy dilutes the affect of software supplies. Every phrase ought to contribute meaningfully to the general narrative. For instance, as a substitute of “Managed a crew of 5 workers and oversaw their every day duties,” a concise different could be “Supervised a five-member crew.” This brevity maintains readability whereas avoiding pointless repetition, respecting the recruiter’s time and highlighting key administration expertise.

  • Quantifiable Achievements over Prolonged Descriptions

    Quantifiable achievements present concrete proof of a candidate’s contributions, making a stronger impression than prolonged descriptions of duties. As an alternative of writing “Managed the resort’s social media presence,” a candidate would possibly state “Elevated social media engagement by 20% via focused content material creation.” This concise method highlights the affect of their work, demonstrating worth and effectiveness in a quantifiable method.

  • Prioritization and Focus

    Concise language necessitates prioritization of probably the most related abilities and experiences for the focused function. This requires cautious consideration of the job description and tailoring the appliance accordingly. By specializing in key {qualifications}, candidates reveal an understanding of the function’s necessities and current themselves as appropriate candidates. This focused method maximizes the affect of the appliance by highlighting probably the most related info for the particular place.

Within the aggressive hospitality panorama, concise language serves as a essential instrument for conveying {qualifications} successfully. It permits recruiters to shortly assess a candidate’s suitability for a task, growing the chance of additional consideration. By using impactful language, eliminating redundancy, prioritizing quantifiable achievements, and specializing in related abilities, candidates can create compelling narratives that distinguish them from the competitors and maximize their possibilities of securing desired resort administration positions.

7. Accuracy and Honesty

Accuracy and honesty are paramount in software supplies for resort administration roles. Misrepresenting {qualifications} or expertise can have important penalties, damaging credibility and jeopardizing employment prospects. The hospitality {industry} depends closely on belief and integrity, making honesty a non-negotiable attribute for potential workers. Inaccurate info, even seemingly minor discrepancies, can erode belief and lift considerations a few candidate’s total moral requirements. For instance, falsely claiming proficiency in a selected property administration system may result in difficulties on the job and in the end harm the resort’s operational effectivity. Equally, exaggerating earlier duties or accomplishments can create unrealistic expectations and result in disappointment for each the employer and the worker. A candidate who claims to have managed a crew of ten once they truly supervised solely two creates a misalignment of expectations that may negatively affect their efficiency and integration into the crew.

Moreover, background checks and reference verification are normal follow within the hospitality {industry}. Discrepancies between claimed {qualifications} and verified info can result in speedy disqualification from consideration and probably harm a candidate’s popularity throughout the {industry}. Even when inaccuracies are found after employment commences, the implications could be extreme, together with termination and issue securing future positions. A case of a candidate claiming a non-existent certification in meals security, for instance, couldn’t solely result in their dismissal but in addition elevate considerations in regards to the resort’s hiring practices and dedication to security requirements. Subsequently, sustaining accuracy and honesty all through the appliance course of shouldn’t be solely ethically sound but in addition important for long-term profession success in resort administration. Constructing a popularity based mostly on integrity and transparency fosters belief with potential employers and establishes a stable basis for skilled development throughout the {industry}.

In conclusion, accuracy and honesty are indispensable elements of a profitable software for resort administration roles. Misrepresenting {qualifications} undermines belief, dangers reputational harm, and may have extreme penalties for profession prospects. The hospitality {industry} locations a excessive worth on integrity, and candidates who reveal honesty and transparency all through the appliance course of considerably improve their possibilities of securing desired positions and constructing profitable long-term careers in resort administration. Sustaining moral requirements in software supplies shouldn’t be merely a greatest follow however a elementary requirement for establishing credibility and fostering belief throughout the aggressive hospitality panorama.

8. Tailor-made to the Place

A generic software doc not often succeeds within the aggressive hospitality market. Tailoring the doc to every particular resort administration place is essential for conveying related {qualifications} and real curiosity. This customization demonstrates a candidate’s understanding of the function’s necessities and their capacity to articulate how their abilities and expertise align with the place’s particular wants. A tailor-made method considerably will increase the chance of capturing a recruiter’s consideration and progressing via the choice course of.

  • Highlighting Related Abilities

    A tailor-made doc emphasizes the abilities particularly sought by the hiring supervisor. For a entrance desk supervisor function, highlighting expertise with property administration programs and visitor battle decision is extra impactful than detailing intensive meals and beverage service expertise. This focused method demonstrates a transparent understanding of the place’s priorities and permits recruiters to shortly assess the candidate’s suitability.

  • Showcasing Relevant Expertise

    Tailoring expertise descriptions to reflect the job description’s necessities showcases a candidate’s direct relevance to the function. A candidate making use of for a meals and beverage director place ought to emphasize their expertise in menu improvement, price management, and employees administration inside eating operations, moderately than specializing in housekeeping or entrance desk expertise. This centered presentation of relevant expertise permits recruiters to readily join the candidate’s background to the place’s particular calls for.

  • Incorporating Key phrases Strategically

    Applicant monitoring programs (ATS) usually display purposes based mostly on key phrases. Tailoring a doc includes incorporating key phrases immediately from the job description to make sure the appliance aligns with the ATS algorithms and reaches human recruiters. For instance, if a job description mentions “income administration” and “visitor satisfaction,” incorporating these particular phrases into the doc will increase its visibility throughout the ATS and indicators to recruiters the candidate’s understanding of key efficiency indicators throughout the function.

  • Addressing Particular Necessities

    Job descriptions usually define particular necessities, similar to certifications, language proficiency, or software program abilities. Tailoring the doc to deal with these necessities immediately demonstrates consideration to element and a real curiosity within the particular place. As an example, if a task requires fluency in Spanish, highlighting this ability prominently throughout the doc strengthens the appliance and distinguishes the candidate from those that lack this particular qualification.

In conclusion, tailoring a doc for every particular resort administration place considerably enhances its effectiveness. By specializing in related abilities, showcasing relevant expertise, incorporating strategic key phrases, and addressing particular necessities, candidates reveal a real curiosity and preparedness for the function. This focused method optimizes software supplies for each ATS and human assessment, in the end growing the chance of securing interviews and reaching profession objectives throughout the aggressive hospitality {industry}. A tailor-made doc stands as a testomony to a candidate’s professionalism, preparation, and understanding of the particular calls for throughout the focused resort administration function.

Ceaselessly Requested Questions

This part addresses frequent inquiries concerning software supplies for resort administration positions, offering readability on key elements of doc preparation and submission.

Query 1: How lengthy ought to a doc be for a resort administration function?

Ideally, a doc must be concise and centered, usually one to 2 pages in size. Prioritize related expertise and quantifiable achievements. Longer paperwork could overwhelm recruiters, whereas excessively quick paperwork could not adequately showcase {qualifications}.

Query 2: What abilities must be emphasised in a doc for resort administration?

Emphasize abilities related to the goal function, similar to visitor relations, employees administration, income administration, budgeting, and problem-solving. Spotlight particular software program proficiencies and certifications related to the hospitality {industry}, similar to property administration programs or meals security certifications.

Query 3: How can one tailor their doc to a selected resort or place?

Rigorously assessment the job description, noting particular necessities and key phrases. Incorporate these key phrases naturally throughout the doc, highlighting experiences and abilities that immediately align with the place’s duties. Analysis the resort’s values and tradition to reveal a real curiosity and alignment with their mission.

Query 4: What’s the significance of quantifiable achievements in a doc?

Quantifiable achievements present concrete proof of a candidate’s contributions and affect. As an alternative of merely itemizing duties, quantify accomplishments with metrics and knowledge. For instance, “Elevated visitor satisfaction scores by 10%” is extra impactful than “Managed visitor relations.” This data-driven method demonstrates worth and effectiveness.

Query 5: Ought to references be included immediately in a doc?

Usually, references are offered upon request. Together with “References out there upon request” on the finish of the doc is adequate. This enables candidates to regulate when and to whom references are disclosed, guaranteeing confidentiality and acceptable timing throughout the choice course of. Put together a separate record of references with contact info and their relationship to the candidate, prepared to supply when requested.

Query 6: How ought to one handle profession gaps or adjustments in a doc?

Deal with profession gaps or adjustments actually and concisely. Body these transitions positively, specializing in abilities gained or skilled improvement undertaken throughout these intervals. For instance, clarify a profession hole on account of additional schooling or private development as a interval of centered ability enhancement, demonstrating proactive profession administration and a dedication to steady enchancment.

Cautious consideration to those incessantly requested questions can considerably improve the effectiveness of software supplies, growing the chance of securing interviews and in the end reaching profession aspirations throughout the aggressive resort administration area.

The subsequent part will present sensible suggestions for optimizing on-line profiles and networking methods throughout the hospitality {industry}.

Ideas for Efficient Utility Paperwork in Lodge Administration

Strategic doc improvement considerably impacts success in securing resort administration roles. The next suggestions present sensible steerage for creating compelling and aggressive software supplies.

Tip 1: Tailor to the Goal Function: Generic paperwork not often succeed. Rigorously analyze every job description, highlighting related abilities and expertise that immediately align with the particular necessities. This demonstrates a real curiosity and understanding of the goal function.

Tip 2: Quantify Achievements: Concrete metrics present compelling proof of contributions. As an alternative of merely itemizing duties, quantify achievements with knowledge and particular examples. For instance, “Elevated visitor satisfaction scores by 10%” is extra impactful than “Managed visitor relations.”

Tip 3: Optimize for Applicant Monitoring Methods (ATS): Incorporate related key phrases from the job description all through the doc to make sure ATS compatibility. Nevertheless, keep away from key phrase stuffing, which could be detrimental. Deal with pure integration of key phrases inside context.

Tip 4: Preserve Skilled Formatting: A well-formatted doc enhances readability and displays professionalism. Use clear headings, constant fonts, and acceptable spacing. Keep away from extreme use of colours, graphics, or unconventional fonts.

Tip 5: Prioritize Concise Language: Use sturdy motion verbs and keep away from redundancy. Every phrase ought to contribute meaningfully to the general narrative. Brevity and readability maximize affect and respect the recruiter’s time.

Tip 6: Spotlight Related Expertise: Deal with experiences immediately associated to resort operations, visitor companies, and administration duties. Present particular examples of accomplishments inside every function, demonstrating sensible abilities and contributions.

Tip 7: Guarantee Accuracy and Honesty: Misrepresenting {qualifications} or expertise can have extreme penalties. Preserve integrity all through the appliance course of, guaranteeing all info is correct and verifiable.

Tip 8: Proofread Meticulously: Errors in grammar and spelling detract from professionalism. Completely proofread the doc earlier than submission, or think about using skilled proofreading companies to make sure a elegant and error-free ultimate product.

By implementing the following pointers, candidates can considerably improve the effectiveness of their software supplies, growing their competitiveness throughout the hospitality job market and maximizing their potential for securing desired resort administration roles.

The next part concludes this exploration of efficient software methods throughout the hospitality {industry}.

Conclusion

Efficient software supplies are important for securing desired positions throughout the aggressive resort administration panorama. This exploration has emphasised the importance of tailoring paperwork to particular roles, quantifying achievements, optimizing for applicant monitoring programs, and sustaining skilled formatting. Moreover, the significance of concise language, correct info, and related expertise has been highlighted. Strategic key phrase integration and sincere illustration of {qualifications} are essential for establishing credibility and conveying real curiosity to potential employers. Every part contributes to a complete and compelling software bundle, maximizing the chance of securing interviews and reaching profession aspirations throughout the hospitality {industry}.

The dynamic nature of the hospitality sector necessitates steady adaptation and refinement {of professional} abilities. A well-crafted software doc serves as a essential instrument for navigating the job market and showcasing one’s {qualifications} successfully. By embracing greatest practices in doc preparation and remaining adaptable to evolving {industry} calls for, aspiring resort administration professionals can place themselves for fulfillment on this vibrant and demanding area. Steady skilled improvement, coupled with a dedication to moral and clear software practices, will stay important for long-term profession development throughout the hospitality {industry}.